To ensure that this programme meaningfully reflects your experiences, we are hosting Listening and Learning Circles across the UK. These sessions offer a valuable opportunity for you to share your thoughts and feelings, helping us create a restorative justice initiative that prioritises what matters most to you.
Our commitment is to ensure that your voices are heard throughout this process, allowing us to develop a high-quality programme for those impacted by the Horizon Scandal.
ABOUT
About The Restorative Justice Council
We are an independent national charity dedicated to promoting effective and safe restorative justice in situations where harm has occurred. It is essential to emphasise that we operate independently from the Post Office, Fujitsu, and the Department for Business and Trade.
With over 25 years of experience, we are well-equipped to develop a restorative programme that supports individuals impacted by the Post Office Horizon IT Scandal. Our charity is guided by a strong set of values, impartiality, integrity, quality, trust, collaboration, and inclusivity, which inform every aspect of our work.
These values are not merely words; they are deeply ingrained in our operations. They ensure that we remain true to our mission and accountable as we strive to create a better and more harmonious society.
APPROACH
About our Listening and Learning Circles
A Call for Restorative Justice
In the first report of the Post Office Horizon IT Inquiry, Sir Wyn Williams recommended establishing a restorative justice programme focused on healing and accountability. The Post Office, Fujitsu, and the Department for Business and Trade have accepted this recommendation and commissioned the Restorative Justice Council to lead this important work.
Commitment and Early Progress
While we wholeheartedly embrace Sir Wyn’s recommendation, it is essential that restorative justice is pursued with a genuine commitment to addressing and mending past mistakes.
Since May 2023, the Post Office has been actively engaging in this journey, conducting over 70 restorative justice sessions that have received positive feedback from participants. This success is thanks to the courage of those involved and the support of their legal advisors.
Listening to those Affected
As we move into this next phase of healing and reconciliation, our priority is to listen to you—those directly affected by the Horizon scandal—to create a restorative programme that truly meets your needs. To facilitate this, we are holding Listening and Learning Circles across the UK. These circles provide you with an opportunity to share your thoughts and feelings, helping shape a programme that reflects what is most important to you.
Safe and Supportive Spaces
It's important to note that representatives from the Post Office and Fujitsu will not be present at the Listening and Learning Circles, ensuring these spaces are entirely focused on you and your experiences.
When and Where
The sessions will take place in Belfast, Glasgow, Cardiff, and London throughout September and October. To encourage participation, we have funds available to cover travel costs for those who wish to attend.
Shaping the Future
Your involvement is completely voluntary. You are welcome to speak, listen, or take a break whenever you need. We will collaboratively establish ground rules to ensure everyone feels safe and respected. These sessions are not formal meetings with representatives from the Post Office or Fujitsu; rather, they are opportunities for you to share your insights and guide the development of future restorative programmes.
By 31 October 2025, the Department [DBT], Fujitsu, and the Post Office shall publish a report outlining any agreed program of restorative justice.
Project Timeline
Over the next eight months, we will be designing and piloting a restorative justice program informed by the feedback gathered from participants in the Listening and Learning Circles, as well as those who share their views through our online form.
Below is an overview of the timeline we will follow:
August to October 2025
We will conduct Listening and Learning Circles across the UK to gather insights and perspectives from those harmed by the Post Office Horizon IT Scandal. During these circles, we will actively collect feedback and thoughts from those involved. Additionally, we will analyse responses submitted through our online form to ensure a comprehensive understanding of the experiences and needs of individuals affected by the Horizon Scandal.
October 2025
We will utilise the collected feedback to inform the programme’s structure, goals, and methods, ensuring that it is tailored to the needs of those affected. Collaboration with key stakeholders will be a vital part of this process, as we aim to align the programme with the expectations of participants. Following this collaborative phase, we will finalise the programme design and prepare a comprehensive report of our recommendations for the Post Office, Fujitsu, the Department for Business and Trade, and Sir Wyn Williams.
November 2025 – March 2026
We will launch the pilot restorative justice programme. Throughout this phase, we will closely monitor the sessions and gather ongoing feedback from participants to assess the programme’s effectiveness. We will thoroughly review this feedback and the overall outcomes of the pilot phase, making necessary adjustments based on participant experiences. This process will ensure that the programme is refined and enhanced in preparation for the official launch of the finalised restorative justice programme.
A Call for Restorative Justice
In the first report of the Post Office Horizon IT Inquiry, Sir Wyn Williams recommended establishing a restorative justice programme focused on healing and accountability. The Post Office, Fujitsu, and the Department for Business and Trade have accepted this recommendation and commissioned the Restorative Justice Council to lead this important work.
Commitment and Early Progress
While we wholeheartedly embrace Sir Wyn’s recommendation, it is essential that restorative justice is pursued with a genuine commitment to addressing and mending past mistakes.
Since May 2023, the Post Office has been actively engaging in this journey, conducting over 70 restorative justice sessions that have received positive feedback from participants. This success is thanks to the courage of those involved and the support of their legal advisors.
Listening to those Affected
As we move into this next phase of healing and reconciliation, our priority is to listen to you—those directly affected by the Horizon scandal—to create a restorative programme that truly meets your needs. To facilitate this, we are holding Listening and Learning Circles across the UK. These circles provide you with an opportunity to share your thoughts and feelings, helping shape a programme that reflects what is most important to you.
Safe and Supportive Spaces
It's important to note that representatives from the Post Office and Fujitsu will not be present at the Listening and Learning Circles, ensuring these spaces are entirely focused on you and your experiences.
When and Where
The sessions will take place in Belfast, Glasgow, Cardiff, and London throughout September and October. To encourage participation, we have funds available to cover travel costs for those who wish to attend.
Shaping the Future
Your involvement is completely voluntary. You are welcome to speak, listen, or take a break whenever you need. We will collaboratively establish ground rules to ensure everyone feels safe and respected. These sessions are not formal meetings with representatives from the Post Office or Fujitsu; rather, they are opportunities for you to share your insights and guide the development of future restorative programmes.
By 31 October 2025, the Department [DBT], Fujitsu, and the Post Office shall publish a report outlining any agreed program of restorative justice.
Key Recommendation
By 31 October 2025, the Department [DBT], Fujitsu, and the Post Office shall publish a report outlining any agreed program of restorative justice.”
Project Timeline
Over the next eight months, we will be designing and piloting a restorative justice program informed by the feedback gathered from participants in the Listening and Learning Circles, as well as those who share their views through our online form.
Below is an overview of the timeline we will follow:
August to October 2025
We will conduct Listening and Learning Circles across the UK to gather insights and perspectives from those harmed by the Post Office Horizon IT Scandal. During these circles, we will actively collect feedback and thoughts from those involved.
Additionally, we will analyse responses submitted through our online form to ensure a comprehensive understanding of the experiences and needs of individuals affected by the Horizon Scandal.
October 2025
We will utilise the collected feedback to inform the programme’s structure, goals, and methods, ensuring that it is tailored to the needs of those affected. Collaboration with key stakeholders will be a vital part of this process, as we aim to align the programme with the expectations of participants.
Following this collaborative phase, we will finalise the programme design and prepare a comprehensive report of our recommendations for the Post Office, Fujitsu, the Department for Business and Trade, and Sir Wyn Williams.
November 2025 – March 2026
We will launch the pilot restorative justice programme. Throughout this phase, we will closely monitor the sessions and gather ongoing feedback from participants to assess the programme’s effectiveness. We will thoroughly review this feedback and the overall outcomes of the pilot phase, making necessary adjustments based on participant experiences.
This process will ensure that the programme is refined and enhanced in preparation for the official launch of the finalised restorative justice programme.
MEETINGS
When and Where are the meetings
We are organising face-to-face meetings where victims can share their experiences and contribute to designing a restorative justice program. The sessions will take place on the following dates and locations:
Belfast
23rd September 2025
Glasgow
25th September 2025
Cardiff
30th September 2025
London
2nd October 2025
Listening, Learning, Leading:
Join Us in Designing a Restorative Justice Programme Rooted in Your Experiences
FAQ
Your questions, answered
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Why are the Restorative Justice Council leading this work and are you part of the Post Office, Fujitsu or Department for Business and Trade?The Restorative Justice Council (RJC) has been commissioned to lead this work due to our extensive expertise in restorative justice principles and practices. As an independent national charity, we are dedicated to promoting, supporting, and developing restorative justice across various sectors. Our unique knowledge and experience enable us to effectively facilitate processes that encourage healing and resolution for all parties involved. We want to clarify that the RJC operates independently and is not part of the Post Office, Fujitsu, or the Department for Business and Trade.
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What is meant by a restorative justice programme?A restorative justice programme is an initiative designed to promote healing and accountability for those affected by harm. In the context of the Horizon Scandal, Sir Wyn Williams recommended in the first volume of the Post Office Horizon IT Inquiry Report that the Post Office, Fujitsu, and the Department for Business and Trade establish such a programme. This recommendation emphasises the importance of providing a variety of restorative opportunities to address the needs of individuals impacted by the scandal. The programme may include direct restorative justice, which involves working with a trained restorative practitioner to prepare for a face-to-face meeting with representatives of the organisations that have caused harm. It could also encompass indirect restorative justice, where you might work with a practitioner to write a letter expressing your questions or concerns, or have the practitioner facilitate conversations on your behalf. The Restorative Justice Council (RJC) is committed to ensuring that the offerings meet your specific needs, which is why we are eager to gather your input in designing the programme. Your perspective is invaluable in creating a restorative process that truly serves those affected.
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What is the purpose of the Listening and Learning Circles?The Listening and Learning Circles serve a critical purpose in fostering open dialogue and understanding among those affected by the Horizon scandal. They are designed to gather valuable feedback and experiences from participants to better inform the development of the restorative justice programme.
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If I take part in a Listening and Learning Circle, will I need to speak to the Post Office, Fujitsu or Department for Business and Trade?No, you will not need to speak to representatives from the Post Office, Fujitsu, or the Department for Business and Trade during the Listening and Learning Circles. We have specifically requested that representatives from these organisations are not present at these sessions to create a safe and open environment for all participants. Your privacy and comfort are our top priorities, and we encourage you to share your thoughts and experiences freely in these discussions.
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Will taking part affect my compensation claim?No, participating in the Listening and Learning Circles will not affect your compensation claim in any way. This process is entirely separate from the ongoing compensation schemes, and your participation will not impact your entitlement or the progress of your claim. We encourage you to engage in these discussions without any concerns regarding your compensation status.
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Where will the Listening and Learning Circles be held and how many people will be there?The Listening and Learning Circles will be held on the following dates and in four specific locations. 23rd September 2025 in Belfast 25th September 2025 in Glasgow 30th September 2025 in Wales 2nd October 2025 in London We anticipate a maximum of 60 attendees at each session, although the number may vary slightly. We have carefully selected venues that offer a spacious and comfortable environment to accommodate the maximum number of participants, ensuring that everyone can engage fully in the discussions.
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Will it be an accessible and inclusive space?We are committed to creating an accessible and inclusive environment for all participants. On the registration form, you will have the opportunity to outline any support requirements, such as neurodiversity, learning needs, disability, religious needs, or language barriers. Please inform us of any specific accommodations that would enhance your experience."
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How long will the listening sessions last?Each Listening and Learning Circle is scheduled to last up to three hours, providing ample time for you to be heard. The sessions will start at 3 p.m. and aim to conclude by 6 p.m. At the end of the meeting, there will also be an opportunity for you to speak with the RJC team, allowing you to address any additional thoughts or questions you may have. We want to ensure that you have a meaningful and supportive experience during the session.
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Can I bring someone with me?Yes, you can bring a supporter with you to the Listening and Learning Circles! This could be a family member or a friend, and they are more than welcome to join in our discussions. We can also assist with the costs associated with their attendance. If you would like your legal representative to accompany you, please let us know in advance, as we have specific arrangements in place to support their attendance.
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Can I access financial support to attend?Yes, you can access financial support to help with your participation! We have funding available to cover travel and accommodation costs for you and a supporter. To learn more about the specific support we can provide, please feel free to email us at Horizon@restorativejustice.org.uk. We’re here to help ensure that you can attend the Listening and Learning Circles.
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What happens after I register to attend one of the Listening and Learning Circles?After you register for your chosen Listening and Learning Circle, a member of the Restorative Justice Council (RJC) team will reach out to you via email with additional information about the circle. This communication will ensure you are informed about how to claim reimbursement for travel and accommodation and will also confirm any specific access needs you may have. Additionally, we will invite you to attend an online preparation session with the trained practitioners who will be leading your Listening and Learning Circle. These preparation sessions will be offered at various times prior to your meeting and are designed to provide you with all the necessary information about how the circles will be facilitated. This is also an opportunity for you to ask any questions you may have. We strongly encourage you to attend one of these sessions to ensure you are fully prepared for the circle.
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What if I don’t have digital access for the preparation sessions?If you do not have online access, please let us know, and we will arrange alternative ways to ensure you are fully supported and prepared to participate in the Listening and Learning Circles. We are committed to making sure that everyone can engage effectively, regardless of their digital capabilities. Please reach out to us, and we will work together to find a suitable solution that meets your needs.
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How will confidentiality be maintained?Confidentiality is of paramount importance to us. Your information will be stored securely in compliance with GDPR regulations, ensuring that your privacy is protected throughout the entire process. No external organisations will have access to this information. During the Listening and Learning Circles, we will document the themes and key points of the discussions; however, it is important to emphasise that we will not record who said what. We have established processes in place to ensure that individual identities remain unidentifiable. Your trust and privacy are our top priorities, and we are committed to maintaining a safe and confidential environment for all participants.
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How will you use the information you collect through the Listening and Learning Circles and online feedback forms?The information collected through the Listening and Learning Circles and online feedback forms will be instrumental in informing the design of the restorative justice programme. We will focus solely on the themes and key points raised during the discussions, ensuring that individual names are never referenced. The insights gathered will be compiled into a report that we will provide to the Post Office, Fujitsu, and the Department for Business and Trade, along with a rationale for our proposed restorative justice programme. Importantly, this report will not include any identifiable information or details about who attended the Listening and Learning Circles. Our commitment to confidentiality ensures that your input is used responsibly and respectfully while contributing to the development of a meaningful restorative justice initiative.
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What if I register and change my mind?Your participation in the Listening and Learning Circles is completely voluntary, and you are free to change your mind at any point. If you decide not to attend, we kindly ask that you inform us as soon as possible so we can offer your allocated place to someone else. We appreciate your understanding and cooperation, as this helps us ensure that all interested participants can engage in the circles.